Refund policy

Return & Refund Policy

Last Updated: 24 July 2026

At Kgolo Digital™, we are committed to creating high-quality digital products that help professionals, entrepreneurs, businesses and organisations achieve real results.

Please read this Return & Refund Policy carefully before completing your purchase.

Digital Products

All Kgolo Digital products are digital downloads.

Due to the nature of digital products, all sales are final. Once your files have been delivered or made available for download, we are unable to accept returns or offer refunds, exchanges or cancellations.

This policy protects our intellectual property and ensures the integrity of our digital products.

If You Experience a Technical Issue

We want every customer to receive exactly what they purchased.

If you experience any of the following, please contact us and we'll be happy to assist:

·       You did not receive your download.

·       Your download link is not working.

·       The files are corrupted or cannot be opened.

·       You received the incorrect product.

·       A technical issue on our system prevented successful delivery.

Where a genuine technical issue cannot be resolved, Kgolo Digital may, at its sole discretion, provide a replacement download or issue an appropriate refund.

Returns & Refunds Are Not Available For

Returns or refunds will not be provided for:

·       Accidental purchases.

·       Change of mind after purchase.

·       Purchasing the wrong product.

·       Failure to read the product description before purchasing.

·       Compatibility issues with your device or software where product requirements were clearly stated.

·       Difficulty customising or using the templates.

·       Expecting features or content that were not advertised.

·       Failure to download your files due to issues unrelated to Kgolo Digital's systems.

We encourage customers to carefully review each product description before completing their purchase.

Download Delivery

Your digital products are normally available immediately after successful payment.

If you do not receive your download link:

1.      Check your spam or junk email folder.

2.      Check your Shopify customer account (if applicable).

3.      Contact us using the details below.

We'll work to resolve the issue as quickly as possible.

Need Assistance?

If you require support, please contact us with:

·       Your full name

·       Order number

·       Email address used for your purchase

·       A brief description of the issue 

Email: hello@kgolodigital.co.bw

WhatsApp: +267 75 241 126

We aim to respond to all enquiries within 3 business days.

Agreement

By purchasing a digital product from Kgolo Digital™, you acknowledge that you are purchasing a digital download and agree to this Return & Refund Policy.

Thank you for choosing Kgolo Digital™.

We're committed to providing practical, professional digital solutions built specifically for Botswana. Our goal is to empower individuals, entrepreneurs and organisations with high-quality digital tools that help them build careers, grow businesses and achieve lasting success.

Building Careers. Growing Businesses.